Reporting To: Lead Business Analyst
Direct Reports: None
Department: Delivery
Position Type: Permanent fulltime
Last Updated: 2nd July 2025
Purpose
The Senior Business Analyst drives successful insurance solution delivery by shaping clear, fit-for-purpose requirements, improving analysis practices, and aligning outcomes with customer and business goals.
Responsibilities
The role has the following responsibilities:
- Delivery successful customer solutions through ownership of end-to-end requirements and functional designs.
- Build strong and trusted customer relationships by providing leadership and expertise through all stages of the customer lifecycle.
- Collaborate across teams to ensure solutions meet intended outcomes with testable, traceable requirements aligned to customer expectations.
- Contribute to continual improvement of our business analysis practice through self-development, best practice implementations, and peer support.
- Comply with company policies and procedures on the handling of personal data, data confidentiality and information security.
Skills and Experience
The role requires the following skills and experience:
- 7+ years of Business Analysis experience, ideally within the insurance industry, with a proven track record of successful project delivery.
- Experience consulting across multiple projects or customer engagements, with the ability to adapt to varying contexts and team structures.
- Proficiency in business process modelling, requirements analysis, functional documentation, and stakeholder communication.
- Working knowledge of agile delivery practices, including user story creation, backlog refinement, and sprint planning.
- Strong analytical and problem-solving skills, with attention to detail and outcome-oriented thinking.
- Experience validating solutions through functional testing, user acceptance testing, and early feedback cycles.
- Proficiency in tools such as Jira, Confluence, Microsoft Office, and diagramming tools (e.g. Visio, Lucidchart).
Nice to Have
- Experience working with SaaS insurance platforms or core policy administration systems.
- Exposure to data integration, reporting, or automation in the insurance domain.
- Certifications in Business Analysis (CBAP, PMI-PBA) or Agile delivery (e.g. Scrum Master)