The November 2025 release introduces a mix of new features, performance improvements and big fixes, aimed at enhancing underwriting flexibility, speeding up deployments, improving reporting efficiency, and strengthening user experience. Several changes require additional configuration, particularly around payment processing, tolerance-based referral suppression, and reporting optimisations.
Features
Underwriting & Referral Enhancements
Tolerance-Based Referral Suppression
Brokers can now adjust sums insured within approved tolerance levels without triggering unnecessary re-referrals, helping speed up quote turnaround times.
Who benefits: Brokers and underwriting teams.
Getting started: Review and configure tolerance levels in underwriting settings.
Claims & Payments
External Policy Support for Claim Payments
Claim payments now support external product and wording codes for smoother integration with external systems.
Who benefits: Insurers managing claims across multiple systems.
Getting started: Ensure external product and wording codes are mapped correctly in your claim payment setup.
SCTP Integration Improvements
Insurer-Initiated Cancellations
SCTP now supports insurer-triggered cancellations for non-payment scenarios.
Who benefits: Insurers managing compliance and policy lifecycle.
Getting started: Confirm cancellation workflows align with your business rules.
Performance & Deployment
Faster Product Deployments
Deployment times cut by approximately 60% by skipping unchanged support data.
Who benefits: Product and IT teams deploying updates.
Getting started: Schedule deployments during low-traffic periods to maximize efficiency.
Testing & Quality Tools
Rating Analysis Template Generation
Easily generate pre-populated Rating Analysis spreadsheets from policies, improving testing accuracy and speed.
Who benefits: QA and pricing teams validating rating logic.
Getting started: Access the Rating Analysis template generator via the policy screen.
User Experience
Deploy Button for Task Models
Simplifies configuration workflows.
Who benefits: Admin and configuration teams.
Getting started: Use the new deploy button when publishing task models—no extra steps required.
Fixes
Claims & Payments
BPAY Matching Fix
BPAY references now align correctly with policy records, reducing reconciliation issues.
Who benefits: Finance and operations teams handling payment processing.
Getting started: Validate BPAY reference formats in your payment setup.
SCTP Integration
Enhanced Error Messaging
More detailed error responses for account lookups improve troubleshooting and reduce support overhead.
Who benefits: Technical support and integration teams.
Getting started: Review updated error codes in your SCTP integration documentation.
Reporting
Reporting Enhancements
Significant improvements in reporting performance for billing plans and multi-select data, reducing nightly processing time.
Who benefits: Finance and analytics teams needing timely reports.
Getting started: Review reporting templates to take advantage of new performance gains.
User Experience
Account Entry Management Screen Refresh
Cleaner layout and faster navigation.
Who benefits: All users managing account entries.
Getting started: No action required—changes are live.
Email Template Editor Fix
Prevents broken hyperlinks in email templates.
Who benefits: Marketing and communication teams.
Getting started: No action required—fix applied automatically.
