The current Microsoft outage is impacting customers who use their own Microsoft Office 365 SMTP service to send emails from the Entsia platform. This includes for example, referrals and renewals emails sent to brokers.
Entsia is monitoring the situation. Once Microsoft has resolved the outage, we will investigate email delivery, identify any failures and advise affected customers of the impact and next steps.
The outage is also impacting Entisa’s ability to communicate via email. Please contact your Delivery Manager by phone with any questions.
Customers using Entsia’s AWS infrastructure are not affected. Once the outage is resolved, we recommend these customers confirm emails sent during this period were recevied as expected. If needed, emails can be resent manually from the Staff Portal within the Entsia platform.
