About the Role
The Team Leader is a hands-on configuration role which also has leadership responsibilities for a team of Implementation Consultants within the Entsia Delivery team. The goal of the team leader is to ensure that each of their team members is utilised and developed to their full capability.
The Team Leader is the go-to for day-to-day support and leadership, and they themselves report directly to the Consulting Manager. They are responsible for quality of the team’s work, the commercial outcomes of the team, team skillset coverage and the team’s ongoing development in alignment with Entsia’s values.
It is expected that approximately 40% of the Team Leader’s capacity will be dedicated to the direct support and leadership of their team members with the remainder available for hands on project implementation activities.
The Team Leader is expected to consult with their peer group for resolution of issues, whilst providing clarity and consistency of solutions in line with the other teams.
The remaining 60% capacity represents hands-on implementation of the customer’s requirements utilising the Entsia platform, incorporating requirements gathering, data modelling solutions, implementation of configuration to deliver customer products, as per the Implementation Consultant job description.
Responsibilities
The role includes the following responsibilities:
- Acting in a leadership capacity with accountability for building the best team, with a deep understanding of what leadership requires.
- Leading a team of Implementation Consultants of ranging seniority (and other members of the Delivery team if required)
- Supporting the Delivery Managers to deliver a profitable outcome for Entsia and exceed customer expectations.
- Focussing their team on the priorities of the company and achieving both short- and longer-term goals.
- Support pre-sales activities as required, particularly as experts in the implementation of our platform, including pre-sales meeting, highlevel solution design, estimating and risk assessment.
- Recruitment, on-boarding and professional development/training of team members
- Coaching and mentoring team members.
- Working with our Head of People and Culture to build a diverse and inclusive team who lives by our values.
- Planning and workload management for their team, ensuring full utilisation of all team members with both a short- and medium-term outlook.
- Contributing to processes and ways of working.
- Driving team adherence to estimates and seeking ways to optimise these.
- Overseeing design of customer solutions undertaken by members of their team.
- Implementing configuration best practices.
- Taking full ownership of the output of their team.
- Ensuring all administrative processes and practices are adhered to.
- Ensuring their team maintains a strong focus on commercial outcomes for Entsia and the application of commercial considerations to all decisions.
- Design, build and configure insurance products to meet customer requirements.
- Utilise the full suite of configuration tools within our platform to implement business rules and financial calculations.
- Undertake unit, system and functional testing of the configured solution as required, and as required, supporting customer testing.
- Responding to customer enquiries, requirement elicitation and documentation scope management, production of customer facing documentation, workshop facilitation.
- Complying with company policies and procedures on the handling of personal data, data confidentiality and information security.
Skills and Experience
The role requires the following skills and experience:
- Proven leadership and people management skills, with a desire to further develop.
- Ability to work under broad direction, being self-initiated and highly motivated to meet service and quality objectives.
- Values collaboration and teamwork and focuses on the achievement of team goals.
- Establishes and maintains effective relationships with internal and external stakeholders.
- Experience in the successful, on-time, on-budget delivery of large and complex technology projects.
- Excellent problem-solving skills, often in an ambiguous environment.
- Excellent written and oral communication skills.
- Strong interpersonal skills. S
- trong business acumen, commercial and analytics skills.
- Open communicator, shares thoughts and opinions with others.
- Action oriented and driven to achieve results.
- High level of self-awareness and continually seeks to improve self.
- Striving to develop senior level configuration knowledge and capability with the aim of supporting their team’s enquiries and skills development.
